It is down to Microsoft to test and update their own software to run on updated operating systems,' wrote Frank Nicklin on the same thread Friday. Others thought they knew whom to hold accountable.

'It's inexcusable for both Microsoft and Apple to get to this point of public release of both products (OS X El Cap & Office 2016) with no resolution.'

'Beta testers have been reporting these crashes for several months,' said Gerald Wildon. On the support thread, some frustrated users had a plague-on-both-your-houses attitude. Another may be that Microsoft simply needs more information from Apple to understand why Office applications are falling down and can't get up. Because both the company statement and Jeelani's message mentioned that Microsoft is working or investigating with Apple, one interpretation is that Microsoft believes the problem originates with Apple. It remains unclear whether Microsoft's or Apple's code - or a combination - is responsible for Office 2016's crashes. As of late Friday, the thread had logged nearly 21,000 views and contained more than 200 messages, both extremely high numbers for the forum dedicated to Office for Mac 2016. The support thread where Jeelani's comment appeared was the longest, by far, of those on Microsoft's support site discussing the crash problems. Although reports of Office for Mac application crashes preceded the official El Capitan release by months - the first message on the thread was posted July 25, about two weeks after Apple seeded the first public beta - the volume soared as people upgraded their Macs to El Capitan this week. 'Unfortunately, we do not have any timelines for either fix, please stay tuned and thank you for your understanding.'Īpple released OS X 10.11, aka El Capitan, on Sept. 'We are working on a fix for 2011, and for 2016, we are working closely with Apple to resolve this issue as soon as possible,' Jeelani wrote.

'We are aware of the issue with Outlook 2011 on El Capitan and of Office 2016 on El Capitan,' Jeelani wrote, referring to an already-admitted problem with Outlook 2011 - the email client bundled with Office for Mac 2011 - as well as the crashes afflicting users of the newer Office for Mac 2016. Faisal Jeelani, a Microsoft senior program manager, chimed in on a company support thread with a similar message.

Microsoft outlook 2016 crashing